FAQ
Frequently Asked Questions
How long does shipping take?
Orders within the United States typically arrive within 3–7 business days. Once your order has been processed and shipped, you'll receive a tracking number via email so you can follow your package.
For international orders, shipping times vary depending on your country's customs and local postal service, so delivery may take longer.
When will I receive my tracking number?
Your tracking number will be emailed to you as soon as your order has been processed and shipped. Please allow up to 24–48 hours for tracking information to update after receiving your email.
What is your return and refund policy?
We accept returns on products that are unused, unopened, and have not been tampered with.
To qualify for a refund:
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The item must be returned in its original condition.
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The customer is responsible for shipping the item back to us.
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Once we receive and inspect the returned item, we'll process your refund.
Unfortunately, we cannot offer refunds or returns for products that have been opened, used, or tampered with for hygiene and quality assurance reasons.
My Lightning earbuds aren't playing audio. What should I do?
Our Lightning earbuds are part of an early production release and use a unique connection system.
Although they plug into your iPhone using the Lightning connector, the earbuds contain a built-in Bluetooth chip that powers on when connected to your phone. If you don't hear audio after plugging them in:
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Plug the earbuds into your iPhone.
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Open Settings > Bluetooth.
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Look for the earbuds in your available devices and connect to them.
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Once paired, audio should play normally.
If you're still having trouble, feel free to contact our support team and we'll be happy to help.
Why are these earbuds limited in stock?
We're currently in the early stages of production, which means inventory is limited while we continue to improve and expand manufacturing. Once a batch sells out, restocks may take some time, so we recommend ordering while they're available.
Need more help?
If you have any questions that aren't answered here, don't hesitate to contact our support team through the contact option on our website. We're always happy to help and aim to respond as quickly as possible.